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To refund a "Change of Mind" purchase made online, simply return your goods within 14 days of receiving your online order. For an exchange or online store credit, return your goods within 30 days of receiving your order. In both circumstances, goods are to be returned to us in their original condition. We prefer that you don't try and re-pack the product, but request that you include all original packaging, including any cardboard inserts. It's that easy.

Please choose carefully when purchasing any products that are defined as bulky furniture item. We will honour a change of mind in line with our terms and conditions for online returns, however, freight costs will be incurred at your expense (between $75-$150 per item) and the goods must remain in their original condition to obtain a refund. Delivery charges will not be refunded.

Please note : There is no exchange or refund on quilts, mattress toppers, underlays, mattress protectors and pillows due to health and hygiene reasons, unless of course the product is faulty.